Office 365 is broken: Sorry, there’s something wrong with your account

I have Office 365 which has been ace for the past few months. Alas, it’s stopped working on my Win7 laptop for no apparent reason, and when I attempt to log in to office.microsoft.com and see what’s up, I get “Sorry, there’s something wrong with your account”. Unhelpfully, although it says “We need your help to fix the problem. Click Contact Support to get help”, and suggests I click the “Contact Support” button, it takes me to the front page of their Support Centre, with no indication of WTF I am now supposed to do to gain said help.

So I contact Microsoft through their web site and they are totally stumped. They first say they can see nothing wrong with my account, but later admit they have many other cases of this, and they have to escalate it to get it fixed, which can apparently take days. So I’m without Excel on my Win7 laptop for a while, then… :(

[ Updated 16-Apr-14 ]

Credit where credit is due, Microsoft duly fixed the problem 2 days later. At least, they have fixed the problem with my online account – I still have to reinstall it on the Win7 laptop to see if that resolves that problem, but I didn’t ask them to fix that (yet).

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